Target Audience: College students and job seekers with no prior knowledge of AMS.
Objective: To help students understand Service Request Management in AMS and prepare for job interviews.

This is a beginner’s course and following are the topics that will be covered:

1. Introduction to Service Request Management
2. Service Request Lifecycle in AMS
3. Roles and Responsibilities in Service Request Management
4. Service Request Tools and Automation
5. Best Practices and Real-Life Scenarios
6. Key Takeaways