This course is designed for students with no prior AMS knowledge who are preparing for job placements.

It explains Major Incident Management (MIM) in ITIL in simple English with real-life examples, making it easy to understand how IT teams handle critical issues in companies.

Master the incident management process with case studies from banking, e-commerce, and airline industries to boost your job readiness.

📌 Key Highlights:
✅ What is Major Incident Management & Why is it Important?
✅ ITIL Major Incident Process – Step-by-Step Guide
✅ Roles & Responsibilities – Major Incident Manager, Technical Teams, & Service Desk
✅ Communication Best Practices During Major Incidents
✅ Real-World IT & Business Case Studies         

👩‍🎓 Who Should Take This Course?
🎯 Students & fresh graduates preparing for IT job placements
🎯 IT professionals transitioning into AMS roles
🎯 Anyone looking to build strong ITIL & AMS fundamentals

📜 Earn a Certificate & Boost Your Resume!